Privacy Policy

Effective Date: 01 / 01 / 2026

East Valley (“East Valley,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information collected through our website and business operations.

This Privacy Policy explains what information we collect, how we use it, and your choices regarding your information.

1. Information We Collect

We may collect personal information when you:

  • Contact us through a website form

  • Email us directly

  • Book a consultation

  • Subscribe to updates or newsletters

  • Request services, proposals, invoices, or information

  • Interact with our website

Information collected may include:

  • Name

  • Email address

  • Phone number

  • Organization or business name

  • Billing or payment information

  • Project-related details voluntarily shared with us

  • Website usage information (analytics, browser data, IP address, cookies)

You are not required to provide personal information, but some services or communications may not function without it.

2. How We Use Information

We use personal information to:

  • Respond to inquiries

  • Provide consulting, editorial, communications, fundraising, marketing, organizational, or strategic services

  • Prepare proposals, invoices, and agreements

  • Communicate regarding projects and services

  • Improve our website, content, and user experience

  • Send updates, newsletters, or marketing communications (where consent is provided)

  • Meet legal, accounting, or business obligations

We only collect information reasonably necessary for business purposes.

3. Client Information & Confidentiality

East Valley may receive confidential or sensitive business information as part of consulting, strategy, communications, or organizational work.

Reasonable care is taken to maintain confidentiality and protect non-public information.

Client information will not be shared, sold, or disclosed except:

  • As required by law

  • To complete agreed project work (for example, approved contractors, platforms, or vendors)

  • With client permission

4. Cookies & Analytics

Our website may use cookies, analytics tools, or similar technologies to understand website traffic, performance, and visitor behaviour.

This may include information such as:

  • Device type

  • Browser type

  • Pages visited

  • Referral source

  • Time spent on site

  • Approximate location data

You may disable cookies through your browser settings.

5. Third-Party Services

We may use trusted third-party tools or platforms to operate our business, including for:

  • Website hosting

  • Scheduling

  • Email communications

  • Analytics

  • Payment processing

  • Newsletter delivery

  • Document sharing

  • CRM or project management systems

These providers may collect or process personal information in accordance with their own privacy policies.

East Valley is not responsible for the privacy practices of third-party services.

6. Email & Marketing Communications

If you subscribe to communications from East Valley, you may receive updates, newsletters, service information, or marketing communications.

You may unsubscribe at any time by:

  • Clicking “unsubscribe” (where applicable)

  • Contacting us directly

We do not send unsolicited marketing communications.

7. Data Security

We take reasonable administrative, technical, and organizational steps to protect personal information from loss, misuse, unauthorized access, disclosure, or alteration.

However, no method of internet transmission or digital storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only as long as reasonably necessary for:

  • Business operations

  • Client service delivery

  • Accounting and tax requirements

  • Legal obligations

  • Record keeping

Information that is no longer needed may be deleted or securely destroyed.

9. Your Rights

You may request to:

  • Access personal information we hold about you

  • Correct inaccurate information

  • Withdraw consent to marketing communications

  • Request deletion of personal information where appropriate and legally permissible

Requests may be made using the contact information below.

10. Children’s Privacy

This website and services are not intended for children under the age of 13, and we do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact

Questions regarding this Privacy Policy may be directed to:

East Valley
Erin Horrocks-Pope
erin@eastofthevalley.com